Terms & Conditions

WISE WATCH WARRANTY (International)

All watches are warranteed by WISE for a period of 12 months (Twelve months) from the date of purchase under the terms and conditions of this warranty. The international WISE warranty covers; Movement, Material and manufacturing defects existing at the time of the purchase of the WISE watch. The warranty only comes into force if the warranty card is dated fully and correctly (Valid warranty card). During the warranty period, WISE will repair or replace any defect watch-parts, at no additional expense.

This manufacturer’s warranty does not cover;
- Normal wear, tear, and aging (e.g. scratches, alteration of the colour and peeling of the plating)
- Damage on any parts of the watch resulting from abnormal/ abusive use, lack of care, negligence, accidents (knocks, dents, crushing, etc.)
- Incorrect use of the watch and non-observance of the use directions provided.
- Indirect or consequential damages of any kind resulting from e.g. the use, the non-functioning, the defects or the inaccuracy of the watch
- The watch handled by non-authorized persons (e.g. for battery replacement, services, or repairs) or which undergoes alterations in its original condition.

In case you are located internationally, we recommend you to use standard registered and trackable services when sending your package. Send the parcel to the address on the warranty card, mark customs forms as a "Return to Repair" please contact us for more information.

If there is some processing/handling charge, we will inform you and request for you to pay in order to begin the process. Once the payment completed. We will inform you an estimate repair period, usually within 14 business days.

 

Our customer service ensures the perfect maintenance of your watch. If your watch needs attention, rely on us and drop us a message any time via wisesupport@wiseandrich.co.th

 

WISE Team.

Wise and Rich Co.,LTD

67/1 Moo 4, Soi Ram-Intra 23 Yak 20, Anusawaree, Bangkhen 10220 BKK, Thailand